FAQ Frequently Asked Questions

Frequently Asked Questions (FAQ)

1. How can I place my order? To order from our website, add the product you like to your cart and click the "Buy" button. Then you can complete your order by entering your delivery and payment information.

2. What payment methods do you accept? We accept various payment methods such as credit card, debit card, bank transfer/EFT and cash on delivery. You can see the available options on the payment page.

3. How soon can I receive my order? Orders are usually shipped within 1-3 business days. Delivery times may vary depending on your location.

4. How much is the shipping fee? We cover the shipping fee for orders over a certain amount. In other cases, shipping fees are stated on the order screen.

5. How can I track my order? When your order is shipped, you will be sent a tracking number. With this number, you can track your order on the shipping company's website.

6. Can I cancel my order? Yes, you can cancel your order before it is shipped. All you have to do is contact us.

7. What are your return and exchange conditions? You can return or exchange the product you purchased within 14 days. The product must be unused and in its original packaging.

8. What should I do if the cargo arrives damaged? If your order arrives damaged, you must have the cargo officer draw up a report at the time of delivery and inform us.

9. Does the invoice come with the order? Yes, your invoice is sent with your order. We also have a digital invoice option.

10. How can I contact customer service? To contact us, you can visit the "Contact" page on our website or reach us via e-mail and telephone.